Back to the changelog

• Improvement

  Duplicate-proof entity reference

  The code identifying your entity — order number, case, ticket — is now reduced to a canonical form before being compared and stored. Previously a stray space, a tab, an invisible character pasted from another program or a different capitalisation was enough to spawn two separate cases on the same entity, bypassing the "one active instance" rule. The same rule now also applies when you **change** an item's reference, not just when you create it.

• Security

  Verified entity type and assignee

  An entity type belonging to another flow — or to another organisation — can no longer be attached to an item; legitimate cases still work, namely the flow's default type or one declared as multi-flow. Likewise, the person set in the flow design must match an active user in your organisation: previously an address with a typo or a former colleague's was accepted silently, and the result was worse than an error, because that task **never** raised reminders or escalations and stayed hanging on nobody. Dynamic expressions remain free.

• Improvement

  Event-based start that actually works

  When setting up event-based start from the designer, the list of linked events was silently discarded: the switch stayed on but with no event attached, so a trigger that would never fire. It is now saved properly. Also, deleting an event removes its reference from the flows that used it, instead of leaving a dead link behind.

• Improvement

  Impossible settings, rejected up front

  An SLA of zero or negative minutes — already expired the moment the item is born — and a time window starting and ending at the same minute are now rejected with an explanation, instead of being accepted and behaving unpredictably. The overnight window, crossing midnight, remains fully supported. A negative cost per minute, which distorted item and flow cost totals, is no longer accepted.

• Design

  Filters, calendar and numbers that add up

  The **Draft** filter finally shows drafts: a flow with a published version and a more recent draft disappeared from the very filter meant to find it. In "All Items" the calendar also exposes the **start date** and **completion date** views, and if no item in the period has the chosen date it switches to the start date and tells you, instead of appearing empty for no reason. **Average lead time** is now weighted by the number of completed items: previously a day with a single item counted as much as a day with a hundred. **UTC** is selectable again among alert time zones.

• Improvement

  Required reference and missing translations

  In flows requiring an entity reference, the "New item" dialog no longer generates an automatic code in place of the field left empty: the reference must actually be entered. Also fixed two areas that stayed in Italian with an English interface: flow status on the Events page and the What-if summary copied to the clipboard, numbers included.