Human-in-the-loop is one of FlowSharp's founding principles: many business processes should not be fully automatic. They need approval, review, evaluation, correction, document requests and escalation.
In FlowSharp people are part of the process, not exceptions to it.
How it is implemented:
Manual tasks — a manual task assigns a specific action to an operator (or a role). The item does not advance until the task is completed. The task can include forms, checklists, document uploads or any operational action.
Approval tasks — a variant of the manual task dedicated to decision workflows: the operator sees the item context, the AI proposal (if any) and decides whether to approve, reject or defer.
AI output review — when an AI task produces a result, the flow can require human confirmation before proceeding. The operator sees the output, evaluates it and decides.
Escalation and deviations — if an item exceeds time or WIP limits, FlowSharp generates alerts visible to operators and Admins. Deviations are tracked in the timeline.
Team handoffs — transitions between states can be configured to change the responsible team, ensuring an explicit and tracked handover between departments.
This approach ensures that automation accelerates human work without replacing it where decisions matter.